Ordering:
Ignitioncontrols store sends a number of emails automatically throughout the order process.
When the order is placed, a confirmation email is sent to you.
Completed (shipped) orders receive a delivery notice containing a link to your account page for tracking purposes.
Tracking:
Stickers and Labels are sent by Postal Service as Priority Letters (with no tracking).
Button Boxes are sent by DHL.
Shipping with DHL:
DHL is our exclusive shipping service. DHL Worldwide Express provides super fast delivery with detailed tracking information, SMS notifications and email messages. With DHL Worldwide Express shipments are delivered even in 1 - 3 working days! Please note that for some specific far locations like Australia or Asia this may take longer.
Orders placed with DHL delivery option receive a separate and detailed shipping email notification from DHL. Check your spam folder in case you haven't received notification from DHL.
Duties & Taxes:
1. We ship from within EU. No additional taxes/duties are applied when trading within EU.
2. Customer is responsible for all Duties & Taxes (if applied) for international shipping outside EU.
Payments:
PayPal / Credit Card via PayPal is our preferred method of payment.
Return and refund policy:
At Ignition Controls we work hard to create quality products. If something isn’t as expected, just let us know and we’ll sort it out. Full returns details below.
Return Period
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Product Condition
To be eligible for a return, your item must be in the same condition that you received it, either unused or in like-new, sellable condition. You’ll also need the receipt or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items. Custom or personalized products may be excluded from return.
Return Procedure
To start a return, you can contact us at [email protected] with your order number and reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Shipping Costs
Customers are expected to cover shipping costs unless a mistake has been made on our end.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be processed and funds returned to your original payment method within the specified number of business days.
